Returns and Refunds
At Trucrystals we do our absolute best to ensure that our product descriptions are as in-depth as possible so that you will not encounter any unexpected surprises when you receive our products.
We have adopted all the necessary steps to ensure that you receive your products on time, one of which is by partnering with a large network of couriers to deliver your products at the fastest time possible.
Your product will be delivered to you within 5 working days on normal state of affairs. However, due to Covid-19, the interstate delivery may take upto 8 days.
We provide free shipping for our products across India.
If you are canceling your order, haven't got it delivered or the order is lost, you would be eligible for the refund of the order amount. *conditions apply
We accept returns only for the following reasons:
- The products were damaged when you got it delivered (We would like to receive photos of the same- This will help us to correct the flaws in our shipping and shipping partner to improve our packing )
- You received a wrong item
We do not entertain returns for products that you have ordered by mistake. We always recommend that you make sure that the product, quantities and all other attributes are in accordance with your needs.
Damaged, missing, or incorrect items reported after 3 working days from the delivery date will NOT be eligible for a refund or replacement.
If you wish to return the product within 3 days from the date of delivery due to a damaged product or wrong product delivery, the returning items
- Should be in an unused condition
- Should be returned in the original packaging
- Should be sent through a trusted and reliable courier with tracking
- Restocking Fee of Rs.200 will be charged
If the products you have received is damaged due to shipping or delivered the wrong order, we offer a free replacement for the products that you had originally ordered.
Only regular priced items may be refunded, unfortunately, items on sale, special discounts and offers are not eligible for return or refund.
To return a Product, Please mail us to firstname.lastname@example.org and will get back to you with the procedure in 24 hrs.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within a 7 working days.
Will I get a refund if I cancel my order?
Yes, You will get a full refund if you cancel your order. However, If the product is shipped already, you will not be eligible to cancel your order.
Since we process orders normally within 6 to 8 hours. If you wish to cancel your order , you need to notify us within 6 to 8 hours of your ordering you may do so to avoid any further issues. Orders received within 12pm will be shipped on same day, if you want to cancel the orders made before 12pm (morning session) then reach us before 3pm same day to cancl orders.
We do not entertain cancellations for the reason -ordered by mistake or changed your mind. Also cncellations will not be allowed on discounted products and if you have used any discount coupons or bought the item in any ongoing store sale.